Frequently Asked Questions
Everything you need to know about shopping with Mayo Filipino Store.
Do you ship nationwide within the Philippines?
Yes, we ship to customers across Luzon, Visayas, and Mindanao via our trusted courier partners. Delivery times vary depending on your location.
What payment methods do you accept?
We accept GCash, Maya, Dragonpay, and major credit/debit cards. Cash on Delivery (COD) is also available for selected areas.
How can I track my order?
Once your order has been dispatched, you will receive an email and SMS notification containing your tracking number and a link to the courier's tracking portal.
What is your return and exchange policy?
Items can be returned or exchanged within 7 days of receipt if they are damaged or incorrect. Please ensure the items are in their original packaging and include the official receipt.
Are your products authentic and fresh?
Absolutely. We pride ourselves on sourcing high-quality, authentic Filipino goods. For perishable items, we ensure strict quality control and proper storage before shipping.
Can I cancel my order after it has been placed?
Orders can be cancelled within 2 hours of placement. Once the order has entered the 'Processing' or 'Shipped' stage, we can no longer accept cancellations.